Water Damage Restoration Services in San Diego
24/7 Emergency Flood & Water Damage Response
Why choose us?
- 24/7 Emergency Response
- 100% Guaranteed Results
- A+ Rating w/ Better Business Bureau
- 5-Star Rated on Yelp & Google
- Fully Licensed, Insured, & IICRC Certified
- We Work with Your Insurance
- Trustworthy, Responsive, & Professional
Testimonials & Customer Reviews
We're proud to be one of the highest rated restoration companies in San Diego!
Visit us on Yelp and Google to read more reviews.
Do not listen to the positive reviews. We experienced a major bait-and-switch with this company. This company will tell you what you want to hear but when it comes to completing the job; they will lie about the agreed upon scope of work to do less/not complete the job satisfactorily.Here's the story: A neighbor died in our community who did not have any local family to step in to help. The deceased neighbor's dog was left alone for days, creating a mess of feces and urine. The house was in filthy condition. Since the dog was urinating off the side of the balcony, urine built up urine on the railings as well as below on the concrete.A group of us in the community stepped in to try to help this family who was dealing with an immense amount of grief. We knew this would take more than a normal deep cleaning service to clean/repair the type of damage that had been done.I contacted Michael and he assured me this company would do everything we needed. He said they would clean everything thoroughly, disinfect everything, get rid of the urine/feces, as well as haul away the trash. When we spoke on the phone, I told him that I did not have pictures of the upstairs area but it was just as filthy as what can be seen in the pictures. He agreed to clean the entire 900 sq ft condo.Days before the job, I asked Michael to notify me when the job was complete so I could check the work. I received no response: that was the first red flag. My neighbor also asked the workers that day if they could let her know when they were done so she could check the work (she was home and available). They just took off without letting either of us know.If the job was not completed to satisfaction, we simply wanted to know so that we could work it out same day. If Michael felt it merited more fees that could have been discussed. However, we were not given the opportunity to even check their work. They took the money and ran.It was such a waste of money; a deep cleaning service could have done a better job for way less. If they knew they could not complete the job to satisfaction, they should have been up front and honest about their capabilities.Then when we asked Michael about it, he lied through his teeth and said the scope of work was only what was in the pictures. That was a complete lie, he knew we wanted the upstairs done and he even asked about it via text. I have screenshots of everything.We gave him the opportunity to save our experience because we saw all the positive reviews, so we thought he cared about his reputation. Apparently, he doesn't because he did not offer any solution to rectify the problem. No offering to come back out and complete the job, or provide a refund since it wasn't completed to satisfaction. Just a big fat "You're out of luck, HAHA, Got you!"If you make the mistake of going with this company, be sure to either record your phone conversation with him or get a detailed scope of work in writing because this worm will try to wriggle his way out of agreements.
Tomas and Hugo are lifesavers! When our home suffered severe water damage due to a burst pipe, they responded swiftly and professionally. From the moment they arrived, they took control of the situation with expertise and empathy.Their immediate priority was ensuring the safety of our family and minimizing further damage to our property. They worked tirelessly to assess the extent of the water damage, carefully documenting everything for insurance purposes.Their restoration plan was meticulous and well-executed. They utilized state-of-the-art equipment to extract water, thoroughly dry affected areas, and prevent mold growth. Throughout the process, they kept us informed of progress and patiently answered all our questions.What truly impressed us was their attention to detail. Tomas and Hugo didn't just fix the visible damage; they also inspected hidden areas to ensure no moisture was left behind. Their commitment to thoroughness gave us peace of mind that our home was being restored to its pre-damage condition.Beyond their technical expertise, Tomas and Hugo demonstrated genuine care for our well-being during a stressful time. They treated our home with the same respect and care as if it were their own, leaving no stone unturned in their pursuit of excellence.We couldn't be happier with the results. If you ever find yourself in need of water damage restoration services, look no further. Tomas and Hugo are the consummate professionals you can trust to get the job done right.
5+ stars, we have had them out a couple times for an on going sewer issue. Always do an excellent job, double checking with us to make sure alls taken care of. Highly recommend them, Art and Vlises were our techs the last time and did an amazing job . Personally I wouldn't use any other company.
Please, put Certified Restoration in your contacts! You’ll thank me later. If you have water damage to your property, as I did twice, you will need a team that works quickly, carefully, safely (we had black water contamination), and just as importantly, kindly!! Tad, Tomas, Arturo, and Hugo are skilled workers, and they spoke with me using kindness and empathy during a super stressful time. All of our belongings were carefully moved and stored, demo and clean up happened in one (very long for them) day, and they checked moisture levels each day till they could give me the all-clear. Our world needs more skilled, careful workers like this team. Thanks, guys.
Certified Restoration when above and beyond. We are moving into a family home that had a serious past pet odor problem that had to be addressed before anyone could move in. Mike, Ulises, and Luis were not only on time. They all stayed late to make sure the job was done correctly. Super stoked with their professionalism and job performance.Don’t waste your time with other competitors when these guys not only come in clutch and got the job done. The prices were very competitive with all the other quotes I got but the service was priceless.
Honest and trustworthy!I called certified restoration for a mold issue in my restroom.After discussing and letting him know my budget was really small.Certified restoration put people over profit. He gave me step by step advice and instructions on how to take care of the mold problem my self. He even called to check in on me to make sure how things were going.It’s rare that companies are this honest and just want to help people before anything.I highly recommend certified restoration.
Best restoration company in all of San Diego hands down. They saved the day for my clients and I today regarding a potential leak in one of my listings. Tad and his team were super responsive and jumped on the issue at hand. They are as honest and reasonable as it gets! 10/10 will be doing business with them again in the near future. Highly recommend them for all your restoration needs!!
HIGHLY recommend Certified Restoration! I have never experienced such a high level of customer service -anywhere. Tad coordinated all activities related to the water leak -first time I had experience such a disaster. He walked me through what to expect and provided information to questions I hadn't even asked yet. Each team member working in my home was professional, courteous, and helpful. Paulo, Tyler, and Ulysses were invaluable with all the help they provided. In my wildest dreams, I would never expect such top notch service in the midst of my small disaster. Tad and team really helped me stay level with all the chaos -especially the insurance piece. Also incredible attitudes all around. Thank you for ALL your help and kindness! Special shout out to Michael for assembling an incredible crew and anyone I may have missed mentioning by name.
We used Certified Restoration for remediation of water and mold damage in our kitchen. Our project manager Tad was very professional and answered all of our questions and was very responsive from start to finish. The whole team was professional, skilled and courteous. I highly recommend Certified Restoration!
I recently had some water damage due to a storm and Michael came to the rescue. I made a call to him late at night and he took the time to walk me through the process and assure me they would take care of it ASAP. He came over the next day as promised and was very informative. He was straight to the point and did not beat around the bush. Customer service skills were exceptional from the minute I spoke to him to the time the job was done. Certified Restoration saved me on cost and prevented any further damage to my home. I will definitely be referring people to Certified Restoration when they need the job done right. Thanks Michael.
This business is amazing! Highly recommended! I called for an urgent (same day) restoration due to a water leak on a Sunday and spoke with Tad. He was great to work with and made everything very easy from the beginning to end. The level of professionalism is on point and the continuous communication was very much appreciated. Tomas and his partner came out to do the restoration that Sunday. They did an amazing job from cleaning out the damages to tidying up the space and helping with the leak. Overall, great team and a great company.
Overall great company to deal with. They were called in when my condo was flooded by a main line backup. They arrived promptly and quickly got to work. Tomas, the lead technician that day, explained everything they were doing and what the next steps would look like. They were extremely accommodating and over the next few days, Tad the manager, kept communicating what was happening next. They also worked hand in hand with a 3rd party that came in to get rid of asbestos that had been detected in the sheet rock. If you need water abatement, look no further. Highly recommend!
What to Expect from Certified Restoration
We’ve served San Diego for over 30 years. Our skilled technicians handle your home with care.
When it comes to flood & water damage restoration, our team works hard to guarantee results. We’re always on standby, ready when emergencies happen, to ensure you’re taken care of 24 hours a day, 7 days a week.
When you contact us, our experienced flood & water damage restoration technicians head straight to your property – equipped with advanced industry technology. We thoroughly assess the extent of your water damage and get to work. And we leave no stone unturned. Our technicians will also test for mold, making sure you’re well-protected.
A few of the important pieces of water damage restoration equipment we work with include:
Dehumidifiers
These devices help remove humidity from the air, removing moisture from water-damaged surfaces as a result.
Air Blowers/Movers
Just as dehumidifiers help to remove moisture from the air, air blowers/movers remove water from objects and surfaces.
Moisture Meters
Moisture meters provide moisture level information in areas that are difficult to see. This is key to assessing risk of mold growth.
IR Cameras
Infrared cameras help our water damage repair experts identify wet areas and can be useful when determining the source of a leak.
Heat Lamps
You probably already know that heat dries surfaces & materials. Our water damage restoration technicians are equipped with high-quality heat lamps.
Wood Floor Air Mats
Removing water & water vapor from porous hardwood flooring can be a challenge. With wood floor air mats, moisture can be removed more effectively.
Heating
We also use a variety of heating tools to ensure we’re prepared to dry out your property thoroughly.
Baseboard Tools
With the right equipment, removing and replacing water damaged baseboards is easier than ever.
We Keep You Informed Every Step of the Way
Dealing with water damage can be stressful, especially when you don’t have answers. That’s why we’re committed to providing our client’s clear communication throughout the process. You deserve to know what’s going on when it’s happening.
We’ll Work with Your Insurance Company
Are you not looking forward to dealing with your insurance company for your water damage restoration claim? We can help. With over 30 years of experience, we’re pros at handling water damage claims in the San Diego area. In fact, we’ll work directly with your insurance company to save you time – and headaches.
We’re Here to Answer Questions & Keep You Prepared
We also believe it’s vital that your water damage restoration company serve as a resource to help you prepare for these situations in the future. When our technicians are working on your property, feel free to ask them any questions you may have. They’ll be glad to offer water damage prevention tips, disaster preparedness advice, and general how-to recommendations.
Need Help Immediately?
Call us 24/7:
619-234-2500
Our Water Damage Restoration Clean-Up Process
When it comes to flood and water damage restoration in San Diego, every situation is different, and processes can vary on a case-by-case basis. However, we’ve been in the restoration business for a long time. We’ve seen it all. Through our years on the job, our technicians have gained the knowledge and experience to assess each situation accurately. They follow the proper steps and use top-of-the-line industry technology and tools to ensure your property is back to normal in no time.
Keeping you safe is key
Your health and safety are important to us. That’s why when we visit your property and assess the damage, we may suggest removing and disposing of some materials. Of course, we will use cleaning materials with antimicrobial agents to restore damaged areas to their original condition. However, dependent upon the type of water that has damaged your property or the severity of the damage, it may be necessary to dispose of certain items. Before doing so, we will discuss the assessment with you, walk you through the process, and let you know before any items are discarded.
There may also be certain items which need to be replaced, including drywall and insulation. Our water damage restoration experts will determine where and when you need to replace materials to restore your property to its natural state.
We’ll also check for mold because it thrives in moist environments. Once we’ve assessed the damage, we will walk you through the process and discuss what needs to be done. Our team will also discuss preventative methods to help ensure it doesn’t reappear after the restoration process is complete.
The Water Damage Insurance Claims Process
When unexpected flooding damages your San Diego property, you already have enough on your mind. Coordinating with an insurance company just adds to the stress.
On top of that, you probably don’t need to be told the company will try to avoid paying out. Sometimes, this is fair. For instance, maybe you sustained water damage because you didn’t fix a broken sump pump in a timely manner. However, there may also be instances when these matters are up for debate.
We know the insurance claims process can be a major headache. That’s why we will help by working directly with your insurer, taking over a major (and less-than-enjoyable) task.
Need Help Immediately?
Call us 24/7:
619-234-2500
Frequently Asked Questions
How do I choose the right water damage restoration company in San Diego?
Don’t want to settle for a flood and water damage restoration company in San Diego who won’t deliver quality results. It’s essential that you hire reliable professionals who’ll do the job right the first time.
Look for key traits when evaluating water cleanup and restoration teams, such as:
- Experience: There are two main reasons to prioritize experience when you need someone to clean up water damage in San Diego. First, the longer a company has been in business, the greater the odds they’ll know how to address your specific flood damage efficiently and effectively. Secondly, a company that’s been in business for a long time probably does right by its customers. When you hire someone to clean up water damage on your property, you need to hire someone who will perform the work thoroughly. A company that delivers poor results won’t have the kind of reputation that allows water damage professionals to stay in business very long.
- Proximity & Availability: When you need water damage restoration services, you need help fast. No property owner can afford to wait for assistance when flood damage strikes. Thus, any vendor you choose should be available 24/7, and should be close enough to reach you immediately.
- Licensed & Insured: This is key. Any time you hire someone to work on your property, you need to select a business that holds all the necessary licenses and insurance policies. Insurance protects you, while licenses give you the peace of mind that comes from knowing you’re hiring genuinely qualified experts.
- Positive Reviews: Researching companies that offer water damage restoration in San Diego ahead of time allows you to learn more about their reputation. You should look for a business that can boast numerous positive reviews from happy customers.
What are the most common types of water damage?
Natural Disasters and Floods
San Diego is a gorgeous city. However, it’s had its fair share of bad weather. Recent hurricanes, storms, and flooding have made it essential to have a plan should you need water damage repair. They can wreak havoc on your property, causing extreme damage and even mold. Be sure to do your research and have a licensed and certified water damage restoration company in mind should you face an emergency situation.
Plumbing Issues & Burst Pipes
Maintaining your plumbing is essential when you own any type of property. Unfortunately, you might not realize there’s a problem until a minor issue results in an outright emergency.
Let’s face it, a busted pipe that’s flooding your home is an emergency and never happens at the “right time”. Don’t wait until you’re standing ankle deep in flood waters to find a reliable water damage repair company in San Diego. Make sure you’re familiar with the businesses in your area that offer 24/7 emergency water damage restoration services so you can get the help you need – when you need it.
Appliance Malfunction
Water damage is often the result of a malfunctioning air conditioners, water heaters, dishwashers, and similar appliances. Again, although some degree of proper maintenance can help you prevent such malfunctions, all these appliances are complex machines. They can break down without warning even if you’re good about staying on top of upkeep. If this happens, you need to know who to call.
You also need to understand the different types of water that may flood and damage your property. They include the following:
- Clean: Clean water typically floods your property when a pipe bursts, an appliance malfunctions, a tub or sink overflows, the roof leaks, melting snow or rain leaks inside, or a toilet tank breaks. As the name implies, this is the least harmful type of water, as it contains no bacteria. However, when it strikes, you still need to get in touch with a water damage restoration company sooner rather than later. Clean water will damage any areas it enters. The longer you wait to address the problem, the greater the damage will be.
- Grey: Grey water refers contaminated water. Toilets, washing machines, dishwashers, failing sump-pumps, and broken aquariums may all be sources of grey water. Although it’s always important to stay safe after a flood, it’s particularly important to avoid contact with grey water, as the bacteria living inside could cause illness. Additionally, carpet pads affected by grey water will need to be disposed of right away. If grey water isn’t properly cleaned up, it will become black water within 48 hours.
- Black: Black water is the most hazardous of the categories. Along with bacteria, it may contain toxic materials, such as pesticides and other chemicals. When it floods your property, anyone (including pets!) exposed to it can be in serious danger until professionals remove it. Potential sources of black water include ground surface water, toilet backflows, rising water from rivers or streams, and any type of sewage.
How do you dry hardwood floors?
Once more, if you can’t safely approach the area of the flooding, don’t! You’re much better off waiting for experts to help.
However, if you can, start drying hardwood flooring by removing other items from the area and placing them somewhere else to dry. Next, remove as much of the water as you can with a wet vacuum. Don’t make the mistake of stopping because it doesn’t look like there’s any more water to vacuum up. Hardwood floors are porous, meaning a lot of water will have soaked into them.
Once the area is dry, scrub it with a non-sudsy disinfectant, then vacuum again to remove any moisture left behind.
Install a dehumidifier near the affected area and run it for at least 24 hours to dry the wood thoroughly. You might also want to run strong fans to boost the effects.
Keep an eye on the floor and the surrounding area in the coming days and weeks. If you notice any signs that mold or mildew is developing, scrub it away with a mixture of baking soda and water. Our technicians will also help you monitor for mold during the restoration process.
How do you dry wet carpet?
A wet vacuum will also come in handy if you ever need to dry wet carpet. Buying one is a smart investment for any San Diego resident.
Carpets can become odorous when it’s moist. After removing as much of the moisture as you can with a wet vacuum, open up windows and doors near your carpeting to encourage airflow and help remove the odor.
You’ll likely have to remove carpet padding if the water damage is relatively substantial. You should also steam clean the carpet to remove contaminants. If some moisture remains trapped in your carpeting, sprinkle a generous amount of baking soda over it. Doing so helps to draw the moisture out. After half an hour, vacuum it up.
How do you dry plasterboard?
Drying plasterboard or drywall can be a somewhat difficult process. Accessing the plasterboard alone can be challenging. You also need the right tools for the job. Since water damage can reduce the overall structural integrity of plasterboard, you may need to understand how to determine the full extent of the damage as well. Because of this, plasterboard restoration is best left to water damage repair experts.
How do you dry crawl spaces?
Drying crawl spaces can be difficult because of their small size. That’s not to say drying this type of space is impossible. To start, remove any debris and items in the crawl space (as always, personal safety is critical during this stage of the process).
You may need to remove standing water. A portable sump pump can help if this is the case. You’ll also need to dry out the various surfaces and materials in the space, including components that may be easy to overlook, such as wood framing.
Run a dehumidifier and fans to remove all moisture. Of course, because this process is sometimes challenging, you may need professional help. Our water damage restoration experts will be glad to offer it.
How do you dry baseboard?
Baseboards are in vulnerable locations when flooding strikes. They’ll likely need to be removed. Doing so helps prevent moisture from building up on and around your drywall, which in turn helps to guard against mold.
Removing the baseboard may be relatively easy. If the water damage is substantial, it will likely pull away from the wall without much effort. If it doesn’t, you can carefully use a screwdriver and hammer to remove it.
Baseboards often sustain significant water damage after flooding occurs. Although a restoration team might be able to dry them, it’s usually best to simply replace them entirely.
How do you dry insulation?
The process of drying insulation varies depending on the type of insulation you have.
Fiberglass insulation may potentially be saved after it gets wet. A dehumidifier and fans can help in the process. However, while wearing protective gear, you might want to remove the affected batts and place them in a sunny area where they are more likely to dry quickly.
Don’t assume fiberglass insulation can always be saved. Although water itself doesn’t always damage it substantially, it is a good conductor of heat. It can render fiberglass insulation useless if it’s allowed to build up in air pockets. This is another reason to contact professionals right away when you have water damage in San Diego. The sooner they have a chance to work on your property, the better the odds they’ll save your insulation.
Cellulose insulation is a little different. In some cases, if a small spot of insulation is wet, you can remove that small section and let it dry it out in the sun. In other cases, when the moisture has been allowed to spread (which happens easily with cellulose insulation), it can promote mold and mildew growth. You’ll need to replace your insulation if this happens.