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FAQ – Frequently Asked Questions

Need a Restoration Company? You Probably Have Questions Too.

    • Emergency response available 24/7
    • It’s our policy to be there within the hour
    • Take immediate action to minimize damage

Don’t Worry… We’ll Handle It!

MOLD

How is mold removed?

Mold removal is source removal. We isolate where mold is growing and contain it to the area and remove it carefully under negative pressure

What is the mold removal process?

  1. Find the affected area and identify how far the mold has spread
  2. Contain the mold to the area
  3. We work under negative pressure to remove the mold, disturbing only the affected materials the mold
  4. Clean substrate with a biocide and schedule a Post Remediation Clearance Test with a hygienist.
  5. Hygienist performs an air clearance test to confirm the home is ready for reconstruction.

Post Remediation Clearance Testing is always done by a third party. If you need a hygienist, Certified Restoration can provide a referral for one to you.

How long does it take?

A typical mold remediation job is completed between 3-5 days depending on the extent and spread of the mold. More complicated jobs can take up to seven days to complete.

Do I worry about my health, pets, mom..etc.?

Homeowners with children under the age of two or care for elderly family members over the age of 75 may want to consider leaving the home during mold remediation as these two classes of people are more susceptible to health complications caused by mold exposure. About 80% of homeowners stay in the home during the mold remediation process, but the equipment is loud so getting out of the house for comfort is an option other homeowners consider

WATER

How long will it take to dry my home?

Most jobs take three days to complete. Three days is the expectation put in place as a standard by insurance companies. However, when we run into more difficult jobs like in place drying of hardwood floors or damage to plaster walls, the drying can take up to five days.

How do I shut off the water to my house?

This is where you will need to do your own research. Typically in a home the shut off valve is on the street somewhere by the sidewalk or in the garage. If you live in a complex or building you may need to verify with management on where the shut off valve would be located for your unit. If there is a hot water leak you can shut your water off from the water heater.

Should I be worried about mold?

No, in most cases the drying process inhibits mold growth if problem was handled within 24 hours of water damage. Some cases where mold is found after drying involve preexisting mold or may be a sign that the mediation was not handled soon enough.

INSURANCE

Do I need to wait for insurance before I call a water damage company and get started?

No, you don’t have to wait for insurance to get started. YOU have an obligation to mitigate damage to satisfy your duties outlined in your insurance policy. To mitigate is to slow down, reverse, or stop further damage. When you call a restoration contractor you are fulfilling your side of the contract with your insurance.

Should I open up a claim?

That is a financial decision. It depends on your personal finances, how many claims you have had in the past, and/or what your deductible is. Most customers do decide to open up a claim because there is typically reconstruction that needs to happen after drying or mold remediation. Reconstruction costs add up quickly so in about 80% of cases we see, it does make sense to file a claim to cover those costs. Certified Restoration can advise you on if it makes sense to open up a claim or to do the job as a self paid expense.

How does an insurance claim work?

First, you must mitigate damages by calling a reputable restoration or emergency mitigation services (EMS) contractor. Once your home is dry, typically 3-5 days, an adjuster will come out to your property to evaluate what was done and what needs to be done to make a repair estimate for your claim. Then, you hire a restoration contractor you like to do the repairs on your property. Finally, your insurance pays the bill minus your deductible.